The Founder

Built by someone who
lived the drive.

Michael Toledo didn't learn the service drive from a textbook. He built his career from the ground up — across independent shops, franchise dealerships, and luxury automotive brands — earning every lesson through real interactions with real customers.

Today he still works the drive every day, currently serving as a full-time luxury car service manager. He's not a consultant who left the industry to teach it. He's in it — and building this on top of it, alongside raising three young kids.

That matters, because it means everything in the Mike Toledo Method is tested in the real world, right now. Not theory from a decade ago. What he teaches on Monday is what worked on Friday.

Service Leader Academy exists because Michael kept watching talented advisors plateau with no roadmap to grow. This is the training the industry never provided — built by someone who still has skin in the game.