The Curriculum
A proven framework covering every dimension of the service drive - from first contact to loyal customer.
First impressions set the tone. Master the process that builds trust from word one.
Reduce callbacks, defuse tension before it starts, and keep customers informed the right way.
Present services with confidence and integrity. Sell what matters - in a way customers appreciate.
De-escalate, resolve, and turn tough situations into lasting loyalty.
The best advisors build careers on repeat business. Learn to be that advisor.
Inside the Academy
A practical course path built for real advisors on a real service drive. Each section gives you a repeatable way to write better repair orders, build trust, present recommendations, and grow into a stronger fixed ops professional.
Who It's For
Just entered the service drive and feeling the pressure? Get the foundation no one gave you - before bad habits form and confidence fades.
You've been doing this for years, but you know there's a ceiling. Break through it with structured frameworks and a community that pushes you.
Want a team that operates at a higher standard? Share the Academy with your advisors and watch your entire drive level up.
The title comes later. The skills start now. If you're serious about a career - not just a job - this is where that commitment lives.
Curriculum FAQ
It covers service advisor foundations, the perfect write-up, trust building, expectations, MPI, recommendations, difficult customers, CSI, retention, income mindset, and leadership.
Yes. New advisors get the foundation most stores never fully teach, including how to structure the visit from check-in to follow-up.
Yes. Experienced advisors can use the curriculum to refine communication, improve approvals, strengthen process, and prepare for leadership.
Yes. The curriculum teaches how to explain technician findings clearly, recommend with confidence, and keep the customer decision focused.