https://serviceleaderacademy.com/resources/ Practical automotive service advisor training from Service Leader Academy. en-us https://serviceleaderacademy.com/resources/articles/how-to-become-a-service-advisor/ https://serviceleaderacademy.com/resources/articles/how-to-become-a-service-advisor/ A practical guide to starting an automotive service advisor career, including the skills dealerships value and what to learn first. Sun, 26 Jul 2026 12:00:00 GMT Grow Your Career https://serviceleaderacademy.com/resources/articles/how-to-handle-difficult-customers-without-taking-it-personally/ https://serviceleaderacademy.com/resources/articles/how-to-handle-difficult-customers-without-taking-it-personally/ Learn a calm service advisor process for handling upset customers, separating emotion from the vehicle problem, and moving the conversation toward a solution. Sun, 26 Jul 2026 12:00:00 GMT Handle Customers https://serviceleaderacademy.com/resources/articles/how-to-improve-csi-without-discounting/ https://serviceleaderacademy.com/resources/articles/how-to-improve-csi-without-discounting/ Improve service advisor CSI through expectation setting, proactive updates, ownership, and a stronger vehicle checkout instead of relying on discounts. Sun, 26 Jul 2026 12:00:00 GMT Improve CSI and Retention https://serviceleaderacademy.com/resources/articles/how-to-increase-customer-pay-hours-per-ro/ https://serviceleaderacademy.com/resources/articles/how-to-increase-customer-pay-hours-per-ro/ A practical service advisor system for increasing customer-pay hours per repair order through preparation, inspection follow-through, and stronger recommendation presentations. Sun, 26 Jul 2026 12:00:00 GMT Make More Money https://serviceleaderacademy.com/resources/articles/why-service-advisors-burn-out/ https://serviceleaderacademy.com/resources/articles/why-service-advisors-burn-out/ Service advisor burnout is often caused by working without reliable systems. Learn how structure, communication, and repair-order control create a sustainable career. Sun, 26 Jul 2026 12:00:00 GMT Grow Your Career https://serviceleaderacademy.com/resources/articles/declined-work-recovery-follow-up-system/ https://serviceleaderacademy.com/resources/articles/declined-work-recovery-follow-up-system/ Learn why declined work in your DMS is a major service drive opportunity and how consistent advisor follow-up helps recover customers and appointments. Sat, 20 Jun 2026 12:00:00 GMT Make More Money https://serviceleaderacademy.com/resources/articles/present-service-recommendations-with-confidence/ https://serviceleaderacademy.com/resources/articles/present-service-recommendations-with-confidence/ A practical service advisor guide to presenting repair recommendations clearly, confidently, and professionally. Sat, 06 Jun 2026 12:00:00 GMT Improve Communication https://serviceleaderacademy.com/resources/articles/present-recommendations-with-courage/ https://serviceleaderacademy.com/resources/articles/present-recommendations-with-courage/ Learn why confident recommendation presentation is a leadership skill for service advisors who want to earn trust and grow. Sat, 06 Jun 2026 12:00:00 GMT Improve Communication https://serviceleaderacademy.com/resources/articles/tale-of-two-service-advisors/ https://serviceleaderacademy.com/resources/articles/tale-of-two-service-advisors/ See how two service advisors approach the same drive differently and why habits, communication, and mindset shape long-term performance. Sat, 06 Jun 2026 12:00:00 GMT Grow Your Career https://serviceleaderacademy.com/resources/articles/first-60-seconds-service-advisor-write-up/ https://serviceleaderacademy.com/resources/articles/first-60-seconds-service-advisor-write-up/ Learn why the first 60 seconds of the service drive write-up shape trust, confidence, and the entire customer experience. Wed, 03 Jun 2026 12:00:00 GMT Handle Customers https://serviceleaderacademy.com/resources/articles/rim-method-presenting-recommendations/ https://serviceleaderacademy.com/resources/articles/rim-method-presenting-recommendations/ Use the RIM Method to present repair recommendations with reason, impact, and money so customers understand the value of saying yes. Wed, 03 Jun 2026 12:00:00 GMT Improve Communication https://serviceleaderacademy.com/resources/articles/interactive-walk-around-customer-pay-hours/ https://serviceleaderacademy.com/resources/articles/interactive-walk-around-customer-pay-hours/ Learn how better vehicle walk-arounds help service advisors build trust, uncover needs, and create stronger customer pay opportunities. Wed, 03 Jun 2026 12:00:00 GMT Make More Money